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Ionic screen black

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‎07-25-2019 04:48 - last edited on ‎07-26-2019 10:10 by Fitbit Moderator

‎07-25-2019 04:48 - last edited on ‎07-26-2019 10:10 by Fitbit Moderator

On July 16th my Ionic screen went black. Sensors were still working. It was recording my data. Then when I looked at the screen it was black. I charged it, even though it was charged up (in the green). Sensors have stopped. Will not turn on and will not reset. Cannot be detected. I've tried multiple times. I updated my phone. I reinstalled the app. First and only problem with the watch.  

 

Moderator edit: Updated subject for clarity 

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‎07-26-2019 10:17

‎07-26-2019 10:17

Welcome to the Community @KnittingKnurse. Thanks for the detailed information mentioned. I appreciate the troubleshooting tried. 

 

In this case, I've shared your post with our Support team, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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