Ionic screen brightness is dim

[Kimbo1987]

My ionic display screen has become really low in light so cannot read at all in day light, can only read screen in evening or complete darkness. Iv reset device but no difference. Any suggestions please?

Moderator edit: subject for clarity 

[JohnnyRow]

You probably already have checked brightness setting.

Not as obvious, make sure you are not accidentally in Sleep Mode.

[Kimbo1987]

Hi thank you for your reply, much appreciated 

how do I check brightness and sleep mode please? I’m not very tech savvy I’m afraid 

[JohnnyRow]

From main clock face, scroll right (swipe left) to Settings; tap Settings  - brightness - tap to scroll options.

Scroll a bit down from Brightness to Sleep Mode - tap and make sure it is set 'Off'.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kimbo1987. It's nice to see you around and thank you for your help, @JohnnyRow.

@Kimbo1987 Thanks for the details shared in your post and for already trying to resolve the issue. As @JohnnyRow mentioned, you can check your brightness setting and make sure you're not in Sleep Mode. For instructions, see How do I navigate my Fitbit device? 

Hope this helps. 

[Kimbo1987]

Thank you

tried it and it’s all as it should be.

I hope my Fitbit isnt on its way out….. can’t afford a new one right now 😞

[Kimbo1987]

Hi, thank you.  I tried it and it’s all off. 
like I said to @JohnnyRow @I hope it’s not on it’s way out as I can’t afford a new one at present 

[LiliyaFitbit]

Thank you for your reply, @Kimbo1987.

I appreciate your efforts and the additional details. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.