Ionic screen brightness stays dim

[SunsetRunner]

Recently my screen brightness is always dim, to the point I cannot read it in daylight.

I have:

- turned off sleeping mode

- played with the brightness setting to and set it to "max"

- ensured the light sensor isn't covered by some muck

- restored the factory settings

- restarted the device (it will be bright during the start and briefly after; then it goes straight back to dim after the first screen on/off cycle)

The fact that it can be briefly bright points to a software problem. What to do?

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @SunsetRunner.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?

Hope this gets you back on track. 

[SunsetRunner]

I have exactly the same issue as described in the original post. I was in contact with the tech support today and even after installing a new clock face the issue didn't go away. I did a restart of the phone as well and it works properly right after the restart but as soon as it goes in standby mode it comes back dim. The only other option I managed to do is always maximum brightness but that would kill your battery really quick. The funny part is that this behavior started after the previous software upgrade and I just did another software upgrade today hoping that it will fix it but it didn't! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. Since you've been in touch with our Support team regarding this issue, I recommend contacting them back since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

See you around.

[hollys54130]

I’m having the same exact issue as the above. I have not contacted anyone, but have tried all the troubleshooting.

it’s a bit frustrating when you tell people to go back and contact support. Obviously there wasn’t a resolution from them and they came on here. I’m trying to find assistance, but everything says “since you’ve been in contact with support, go back to them”. That doesn’t help me.

[SunsetRunner]

This is exactly how my Ionic started to depreciate until the screen started to flash and was not readable anymore. As far as I know Fitbit has a recall for the Ionic watches and they suggested that every Ionic owner stop using the watch and contact them. Hopefully they can help you with a replacement one at a reasonable price. 

The one thing that I don't understand is why did this happen right after the firmware update which looks very suspicious to me, only Fitbit can answer that question.