Ionic screen completely blank

[ChantelMP]

My ionic screen had been flickering and changing colours. Now the screen is completely gone. Cannot see anything anymore. I’ve now had it for 3 years and absolutely LOVE my fitbit ionic. So devastated that it has now done this. Is there anything that can be done or is it done and dusted? Restarts of any kind do not work. The screen just seems to have died. 

 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChantelMP.

Thanks for the details and a photo provided in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

Have a nice day!

[ChantelMP]

Thank you, the support person I dealt with was great. 

[LiliyaFitbit]

Thank you for your reply, @ChantelMP.

This is great news! I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

Keep on visiting the forums!