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Ionic won’t set up

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‎01-21-2021 11:48

‎01-21-2021 11:48

I’m trying to set up a New Ionic for my boyfriend. It had been on charge for more than 2 hours but I’m still unable to set this up.

 

the app on his iPhone states that the watch is not charged enough, which cannot be the case if it’s been on for 2hrs+. I’ve tried holding down all the buttons and force restarting but nothing is working.

 

please help 

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‎01-22-2021 11:47

‎01-22-2021 11:47

Welcome to the Fitbit Community, @CaronM20.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions at Why can't I set up my Fitbit device? You can confirm the steps to charge the watch at How do I charge my Fitbit device?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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