Ionic screen dark

[Goddessdoc]

My ionic screen is dark but it still syncs and counts steps according to app on iPhone. Tried to restart, no luck, battery is fully charged according to app. How do I get screen to come on? Ionic was purchased Nov 2020.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Goddessdoc.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. The complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps!

[Goddessdoc]

Hello, I have tried all your suggestions to no avail. Screen is still dark but I can hear it beep every so often and it still syncs but screen is dark. Also this morning the battery was down to zero even though I charged it all night. I put it on a different charging cube and it is now back to 100% but screen still dark after multiple attempts to restart.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Goddessdoc.

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.