Ionic screen died!

[Haddar]

Yesterday, my ionic’s screen became black except two lines at the sides. Since Nov 23, green light sensor stopped working and could not register my oxygen/sleep score, and watch screen started act abnormally. Multiple factory resets didn’t help! Now, I can’t see or do anything, but fitbit app still recording steps, active minutes, sleep duration. After two and half years of usage, I think it’s time to say goodbye 😞.

[CeTroo]

Same thing here, Haddar. I wrote Fitbit support and even though I got a kind service, at the end of the day my Ionic is out of warranty. 

This is my second Fitbit; the first one was a Blaze and had to be replaced after less than a year of regular, careful use. And my Ionic, the high-end range of your watches then, didn’t make it to the third year (Jan 2018 / Dec 2020). This makes me suspect Fitbits are short-life, almost disposable devices (by comparison my wife’s Garmin watch is almost 4 years old and working perfectly).

Sure, you don’t expect a smartwatch to live forever, but less than three years it’s almost laughable. Looks like it’s time to move to another brand.

[Haddar]

Totally agree.

[TheSavageTami]

I'm super frustrated with this, too! I've had similar issues as you described and difficulties charging it for months now. The Ionic is my 2nd fitbit (personally) but I've bought 3 others over the years for kids and spouse (yes, 5 total devices from Fitbit!) and when I contacted customer service, the representative was polite and I had a positive experience but at the end of the day it was out of warranty by 5 months so if I want another I have to buy it. Honestly, I'm not keen on spending another $200 on an equivalent replacement when it will likely be discontinued in a year or two and will die  on me just past the warranty period as my and my family's devices have done 😒

[dls98tuc]

Mine too. I guess Fitbit needs more sales...

[Haddar]

It’s my second ionic (a replacement). The first one died after 5 months, the same problem SCREEN! The replacement works fine with some issues that updates resolved, I guess. I think Fitbit should do something about that, we are all 2+ years customers and our bad experience is similar. My wife has Versa and my daughter had a kid fitbit; waiting for bad news 😣.