Ionic screen faded and not responding

[bassboosa]

I have noticed the screen on my Ionic that I bought in January has been a bit weak and flickery the last week or so and today it has gone completely although very occasionally works for a second or is really faint for a second. There is not enough of it to see get to the settings menu.

I have tried a full reset a number of times.

It is still connecting with the bluetooth on my phone and doing everything else it is meant to.

Please can you help? Times are hard enough at the moment without my ionic dying on me as well!

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@bassboosa Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear you're experiencing this with your watch. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. Due to recent events affecting our operations, we may need more than 7 business days to respond  

I'll be around if you have any additional questions.