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Ionic not working properly

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‎04-20-2020 08:52 - last edited on ‎04-22-2020 07:37 by Fitbit Moderator

‎04-20-2020 08:52 - last edited on ‎04-22-2020 07:37 by Fitbit Moderator

My Fitbit stopped working. After a few weeks turned on again, but is counting steps even when I am sitting still, doesn’t register heart rate and is turning on and off. I have tried the reset by pushing all three buttons. No improvement 

 

Moderator edit: Updated subject for clarity 

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‎04-22-2020 07:36

‎04-22-2020 07:36

@Judyli Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned. I appreciate the restart tried prior to posting. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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