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Ionic screen glitch

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‎03-13-2019 19:52

‎03-13-2019 19:52

My ionic began displaying lines, double pictures, and color issues this afternoon.  No issue prior.  I’ve had the watch less than 3 months. I’ve tried restarting it but to no avail.  Based on other posts, I assume my watch is stilll under warranty.  Can someone help me?  The watch is too expensive for this mess to be happening. 

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‎03-14-2019 02:10 - edited ‎03-14-2019 02:18

‎03-14-2019 02:10 - edited ‎03-14-2019 02:18

Hi @TanyaHoy, Welcome to the community.

 

I would first suggest restarting you Ionic again, try this a few times.

 

If this doesn't help, another option available is a full factory reset. You can find the instructions on how to do that here. To ensure you don't lose any unsynced data, I would advise syncing your watch with the mobile app on your phone before attempting the factory reset. I would also suggest removing the Ionic from you account and unpairing it from your phones Bluetooth settings.

 

Keep us updated on how you get on.

Community Council Member

Nathan | UK

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