Fitbit ionic battery doesn't charge and screen disappeared

[marielcl123]

I have my fitbit ionic for 8 months. A week ago he started to do weird. 

During a workout on my watch, the blue fitbit icon appeared. I could not continue my workout. 

A few minutes later the icon disappeared. Yesterday I thought my battery was still charged, but it wasn't. 

He showed 0%. I connected the watch with the charging cable and wait. A few hours later it was still 0%.

I thought I didn't connect the watch properly. So I clean first the connection with a tooth brush and reconnected the watch. I am sure the cable works. But when I press on the left button he still shows 0%, but the screen shook a little bit. Now the 0% has faded or is no longer on the screen. The screen looks blue when I press on the left button. Can someone help me?

I already have press on the left en right button at the same moment for 15 seconds and also hold the left button for 8 seconds. Nothing works. 

[N8teGee]

Hi @marielcl123, welcome to the community.

You might find some of the troubleshooting steps in the following help article useful - Why isn't my battery charging on my Fitbit device?

[marielcl123]

Hi @N8teGee thank you for the reply. However, I looked at everything and nothing is still applicable for my fit bit. Also the charging kable isn’t old...

[N8teGee]

In that case I think the only option left would be to contact customer support. They should be able to discuss what warranty options are available to you.