Ionic screen goes blank

[Tmmueller]

I received my ionic as a gift in January and for the past few days 75% of the time my watch is blank. I’ve tried resetting it and charging it to 100%. Most of the time it stays blank and you can see some light showing through. Randomly my texts will show up or I can get a button to show the time.

before this started I had trouble getting my notifications to clear.

thoughts? 

[NellyG · Accepted solution]

Hi @Tmmueller Try a factory reset (settings app on the watch and scroll down to About) is you can get there. Otherwise try with the buttons. Please come back here if that doesnt fix it.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.