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Ionic screen gone blank

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‎03-05-2019 22:47

‎03-05-2019 22:47

Three month old Ionic watch has died. I can charge it; I can sync it; but its screen is dead, and pressing its buttoñs has no effect.  Any advice - other than to buy a new one?

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2 REPLIES 2

‎03-06-2019 00:56

‎03-06-2019 00:56

When you say you tried pressing its buttons do you mean you tried the restart procedure by:

 

  • pressing and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.

If it's a software glitch then this should fix it. If it doesn't then it's more likely to be a hardware problem. As you are still within the warranty period then the next step would be to contact customer support via contact.fitbit.com 

Best Answer

‎03-06-2019 07:52

In response to SteveH

‎03-06-2019 07:52

Nice to see you again here @SilasC. Thanks for jumping in @SteveH! Woman Wink

 

Sorry about what happened to your Ionic. Thanks for all the steps that you've tried until now. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

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