Ionic screen gone blank

[sonofalbert]

Ionic screen has gone blank.  Its still working as app is registering steps etc and it is able to be charged as usual.  Help appreciated!

[LiliyaFitbit]

Welcome to the Fitbit Community, @sonofalbert.

I appreciate your participation in the Forums and sharing that your Ionic screen has gone blank. Thank you for providing the additional details, I understand how you are feeling and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

[ColinIngramm]

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution 

[sonofalbert]

Unfortunately, following the instructions from the links provided has not brought me any closer to a satisfactory outcome.  Fitbit is charging ok, records steps, sleep etc and vibrates as normal.  Nothing on screen though.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ColinIngramm. Thank you for your reply, @sonofalbert.

@ColinIngramm Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I recommend following the instructions shared in this thread and keep me posted on the outcome. 

@sonofalbert I am sorry to hear the issue persists, thank you for your efforts. I recommend doing a factory reset. This procedure deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, notifications, music, and everything that is stored on it. After a factory reset you must set up your watch again. The steps are:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware.

Let me know how it goes. 

[sonofalbert]

As I said there is nothing on the screen to begin with so I cant see as in 2).  The device vibrated as expected in 3) and I followed all other instructions as well as I could given nothing showed or is showing on the screen!  There is still nothing showing on the screen

[LiliyaFitbit]

Thank you for your reply, @sonofalbert.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[ladanyimonica]

Ionic screen has gone blank.  Its still working as app is registering steps etc and it is able to be charged as usual.  Help appreciated!

[LiliyaFitbit]

Welcome to the Fitbit Community, @ladanyimonica.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate the additional details. I would like to confirm if you've already tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[ladanyimonica]

already tried

[LiliyaFitbit]

Thank you for your reply, @ladanyimonica.

I appreciate your efforts. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox.

I'll be around.

[SunsetRunner]

This worked for me

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing that the instructions in this thread helped you resolve the issue. Thank you for your time and feedback. I hope you continue enjoying the Fitbit experience and working on your goals. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums!

[sonofalbert]

Its a month since I was promised assistance from your customer support team.  Nothing as yet.  Please advise when I will hear something

[LiliyaFitbit]

Thank you for your reply, @sonofalbert.

I am sorry to hear you haven't heard from our Support team. I contacted Customer Support and was informed that they have reviewed your case already and provided a response. For more information, please check your inbox, make sure to check your spam and junk folders. I've sent these details to our Support team and they will be contacting you soon. 

I'll be around if you have any questions. 

[Mildrumj]

I am having the same problem. I have tried all the same steps as provided and my screen is still blank

[sonofalbert]

Still nothing I'm afraid

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mildrumj. Thank you for your reply, @sonofalbert.

@sonofalbert I've confirmed that our Support team sent you an email recently. Please check your inbox for more information and follow up.

@Mildrumj Thanks for trying to troubleshoot this issue. I went ahead and created a case for you, someone from our Support team will reach out soon.

I'll be around.