Ionic screen has gone dark

[Jereillyo]

My ionic watch face has gone dark.  No display at all.  However, it continues to accept a charge and data syncs with my iphone

Moderator edit: subject for clarity 

[samlwb]

Exact same thing happened to my ionic today. I can sync it but can't see anything on its screen. Tried to reset it but it doesn't help, changed the clock face but that does nothing.

It definitely has plenty of battery as when I sync it says it's full and I used my own charger and my dad's ionic charger to see if it was a charging/battery but that's fine, 5he screen is clearly the problem. Hopefully there is a fix as I use mine to record activities several times a week but now I'm suddenly left without it

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jereillyo @samlwb.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts.

See you around.

[Hanter]

Hi, I have the same issue. Screen black but still able to receive tracking activities when I sync to my phone (Huawei mate 20 Pro). Please advise how to fix it. Thank you 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hanter.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I could see that you got in touch with our Support team about this and that they were able to help you. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

Have a nice day.