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Ionic screen is blank

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‎05-18-2019 16:33

‎05-18-2019 16:33

Was working on the yard. And the screen turned off or went blank. Tried charging it, nothing.

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4 REPLIES 4

‎05-18-2019 18:18

‎05-18-2019 18:18

Hi @Jamesd03 Try restarting it a few times and then try charging again. If that doesnt help please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-19-2019 03:32

In response to NellyG

‎05-19-2019 03:32

I tried restarting multiple times and tried charging it. And nothing still 

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‎05-19-2019 03:39

In response to Jamesd03

‎05-19-2019 03:39

That is bad news.  I will flag  your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-19-2019 06:58 - last edited on ‎10-14-2025 13:40 by Fitbit Moderator

‎05-19-2019 06:58 - last edited on ‎10-14-2025 13:40 by Fitbit Moderator

It's great to welcome you @Jamesd03 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this screen issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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