Ionic screen is very dim

[jennifer31415]

My Ionic screen is very dim. It's a little brighter in certain areas on the screen and barely readable on others. I can't seem to find "brightness" in the settings either. It's so dim I can barely read the screen, even in the dark.

[JuanJoFitbit]

@jennifer31415 Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Fitbit Ionic has experienced.

Please restart your Fitbit device as described in this help article. After this, monitor your Fitbit device and see if the screen issue gets fixed.

Hope this helps.

[jennifer31415]

That did not work for me. My screen is still so dim.

[JuanJoFitbit]

@jennifer31415 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.