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Ionic screen malfunctioning

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‎02-04-2021 07:38 - last edited on ‎02-05-2021 11:34 by

‎02-04-2021 07:38 - last edited on ‎02-05-2021 11:34 by

Just received, not even a week, my new Ionic Fitbit to replace my charge4 Fitbit and the screen started to be dysfunctional. This morning it stoped lightning. I tried to reset it holding all the boutons like it’s supposed to be done. The logo appeared but not fully like it was missing energy. It all started by pressing the left bouton and the screen was not responding...I’m pretty sad about it. 

 

 

Moderator edit: subject for clarity 

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‎02-05-2021 11:33

‎02-05-2021 11:33

Welcome to the Fitbit Community, @Pacificrimtrail.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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