Ionic screen not displaying

[harmstone]

i have tried the reset by holding all 2 buttons and i see a a brief flashing round the sides and then a very dull light in the middle, presumably the fitbit logo and then nothing, it was working fine until i took it off and left it on charge for a day, i always wear it in the shower, it still connects to my phone and shows as the battery is charged just the screen seems to have died. it is about 2 years old, is this just how long they last?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @harmstone.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps. 

[DaniCam]

I have the same issue..dim screen when out in the sunlight (goes black) and when i press the screen it doesn't respond. This all just started happening (not sure if it was after i did an update). I did all the troubleshooting..reset, factory reset..no change. They escalated it. The response..it is out of warranty but here is a code for 35% to buy a new watch. Ahh, no thank you. Will find another company that will support fixing their product.

[LiliyaFitbit]

It’s good to see you in the community, @DaniCam.

I appreciate your participation in the Forums and sharing your experience. Thank you for your troubleshooting efforts, I understand how you are feeling and appreciate your comments. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future.

See you around.