help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic screen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 19:54 - last edited on ‎06-12-2020 20:21 by Fitbit Moderator

‎06-09-2020 19:54 - last edited on ‎06-12-2020 20:21 by Fitbit Moderator

My boyfriend bought me a new Fitbit a week ago and it’s already having some issues. The screen won’t let me swipe anyway so I can’t see notifications or get to the settings. I’ve reset it using the left and bottom right bottom but it’s not helping. If I try to turn the screen on by just clicking the left bottom it will instantly got black. Not sure what to do and I’m not sure if my boyfriend bought it directly from Fitbit but it came in the original packages and was taped so it was clearly new. Help? Can I somehow get a replacement? 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-12-2020 20:19

‎06-12-2020 20:19

Hi @Reaganism, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since the restart process didn't resolve your screen issue, I recommend you to try our factory reset procedure following the next steps:

 

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted. 

Best Answer
0 Votes