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Ionic screen not working and battery draining

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‎09-24-2019 13:22 - last edited on ‎09-25-2019 09:35 by Fitbit Moderator

‎09-24-2019 13:22 - last edited on ‎09-25-2019 09:35 by Fitbit Moderator

I've posted about the battery life already but no answers.  Today after putting the dead ionic on the charger when I woke up, it will not even show the battery screen.  I have cleaned all the contacts for charging but nothing after 3 hours of being on the charger.  Can support please advise me on a next step.  This is my 3rd Fitbit in 4 years and will be my last if it can't be resolved.

 

Moderator edit: Updated subject for clarity 

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‎09-25-2019 09:59

‎09-25-2019 09:59

It's great to see you around @TimCampbell. Thanks for the details mentioned and the troubleshooting tried. 

 

Thanks for being a Fitbit customer since 4 years ago. In this case, I've shared your post with our Support team and they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

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