Ionic screen not working

[CassG48]

The touch screen and button on the sides don't work. What can be done??

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @CassG48. Thanks for the details mentioned. 

You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. 

If your buttons start working after this, please try restarting your watch to see if you get your screen working. 

Let me know how it goes. 

[CassG48]

I used the air can and tooth pick to clean out the buttons , they work. I shut it off and restarted it.Now the screen won't turn off, so the battery dies faster. What can I do now??

[SilviaFitbit]

Thanks for getting back @CassG48. I appreciate the troubleshooting performed. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance.