Ionic screen stopped working

[s10tes]

Hi

Last night the screen on my ionic stopped allowing me to scroll on the screen to access apps

i can only see the clock face

amy help would be great 

thanks 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@s10tes Welcome to the Community. Thanks for letting me know that your Ionic's screen stopped working. 

I've noticed you already have a case with our team, please continue the communication through email. They will continue assisting you. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

In the meantime, please confirm you've restarted it. 

I'll be around if you have any additional questions. 

[MaxPower979]

I have this same problem too. I’ve restarted the watch multiple times and swiping still does not work. This problem seemed to occur short after installing the new firmware update. What’s the next step to resolve this issue?

[s10tes]

I have restarted several times this has not solved the problem

the clock face shows but I cannot swipe to access my other screens thanks 

[s10tes]

Did to get a response max

mine still isn’t swiping 

thanks 

[MaxPower979]

Nope no reply back. Still having same issue