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Ionic screen stuck on 0%.

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‎10-09-2019 23:34

‎10-09-2019 23:34

Any help would be most appreciated. Thank you, Pete

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3 REPLIES 3

‎10-10-2019 12:39 - last edited on ‎01-15-2025 08:00 by Fitbit Moderator

‎10-10-2019 12:39 - last edited on ‎01-15-2025 08:00 by Fitbit Moderator

@SunsetRunner Welcome to the Community. Thanks for the details mentioned. 

It sounds like your Ionic isn't charging, please try the tips mentioned on this article: Why isn't my Fitbit device's battery charging?

After this, please go to your Fitbit app and check your watch's battery status. If you don't see your Ionic then follow the set up procedure. 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-13-2019 01:14

In response to SilviaFitbit

‎10-13-2019 01:14

thank you so much for reply. now says data not cleared sync and try again. help!

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‎10-16-2019 12:23 - last edited on ‎01-15-2025 08:00 by Fitbit Moderator

In response to SunsetRunner

‎10-16-2019 12:23 - last edited on ‎01-15-2025 08:00 by Fitbit Moderator

@SunsetRunner Thanks for getting back. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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