10-10-2019
20:00
- last edited on
10-12-2019
15:57
by
SilviaFitbit
10-10-2019
20:00
- last edited on
10-12-2019
15:57
by
SilviaFitbit
I still have not had my fitbit Ionic for a year. (Christmas gift). Must commend fitbit. They replaced the screen immediately under warranty. But now my screen is broken again. I can not believe the problems that people are having with these devices. Brutal! I am back to wearing my Timex. (Takes a licking and keeps on ticking). Definitely worth the money.
Moderator edit: Updated subject for clarity and word choice
10-12-2019
15:59
- last edited on
01-15-2025
08:01
by
MarreFitbit
10-12-2019
15:59
- last edited on
01-15-2025
08:01
by
MarreFitbit
@Stretch24 Welcome to the Community. Sorry for the delayed reply.
I appreciate the details mentioned. Sorry to hear that you're experiencing screen issues again. If you would like to troubleshoot this, please restart it and if it doesn't work, I can create a case on your behalf with our Support team, they will be happy to continue assisting you.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-12-2019 20:59
10-12-2019 20:59
I restarted it, I tried to update it. The screen became legible for about 2 hours. It started out with a big white spot in the center of the screen, now it is completely black. Can not see anything. I also noticed that It had lost 50% of the power in the battery in that same time. ( before it went completely black).
10-16-2019
12:08
- last edited on
01-15-2025
08:01
by
MarreFitbit
10-16-2019
12:08
- last edited on
01-15-2025
08:01
by
MarreFitbit
@Stretch24 Thanks for getting back. Sorry for the delayed reply.
I appreciate the extra details mentioned. In this case, I've shared your post with our Support team and they will continue assisting you.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.