Ionic screen won't turn off/tracking many steps

[ezbrie]

Hi all--I'm bumping this thread up as I am having the same problem. Have an Ionic and the screen wont' turn off and it tracks thousands of steps when not in use. Recently got a new phone and reinstalled the app and connected it to the phone and it's still happening. have tried adjusting the screen awake time, rebooting, etc. It is not near a fan or anything vibrating. it just seems to have stopped working properly. I am sure it is just past the warranty so it's really disappointing that this has happened.

Any advice is appreciated.

Thanks!

Moderator Edit: Clarified subject

[SilviaFitbit]

@ezbrie Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details information shared and the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

I've moved your post to the main board. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions!