Ionic stuck on reboot loop

[runthehalf]

I have an Ionic that's about 1.5 years old.  It ran out of batteries last night and wouldn't charge.  I tried a regular (non-factory) reset with the charger connected.  It seemed to start charging, but then the watch got stuck in a loop where the Fitbit logo is flashing on the screen every few seconds.  I then tried the factory reset (holding 3 buttons, releasing bottom right button, waiting for vibration) several times and the watch is still stuck in the same loop with the Fitbit logo flashing.  Please help. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @runthehalf, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Ebfit95]

Hi! I'm having the same issue, were you able to resolve this issue?

[RicardoFitbit]

Hi @Ebfit95, welcome to the Community Forums.

Thanks for bringing this to our attention, I'm sorry to know that you're experiencing the same issue. To resolve this, I recommend you to try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if the issue persists, I'll be here ready to help you.

[eyvindlund]

I have the same problem. I tried your prposed reset procedure, but I am still stuck in a loop with fitbit logo displaying in 16 seconds and 3 screen off. Any other suggestions?

[RicardoFitbit]

Welcome aboard @eyvindlund, thanks for bringing this to my attention.

I'm sorry to know that you're experiencing the same issue but thank you for trying the troubleshooting steps that were shared on my previous post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.