Ionic sends multiple replies

[quehouse]

When clicking on a reply my Ionic sends 3 of the exact same replies to my received text message. Is there a fix for this?

[Giampi71]

It's a well known bug and no solution is available unfortunately.

[LizzyFitbit]

Hi @quehouse, welcome on board. It's nice to hear from you @Giampi71 and thanks for stopping by to help our new friend.

@quehouse so I can further investigate this situation, could you please provide me with the model of your phone, the OS version and the Fitbit app version?

In the meantime, I'd suggest to try the following steps:

1. Remove the Ionic from the Bluetooth settings and turn off the Bluetooth.

2. Go to your phone's settings > Apps > Fitbit and tap on force stop.

3. Reboot your phone by powering it off and on.

4. Restart your Ionic.

5. Turn on the Bluetooth and open the Fitbit app in your phone.

6. Tap on the account icon and then on your Ionic's picture.

7. Tap on notifications and setup the quick replies one more time.

Keep me posted.

[quehouse]

I have done this many times. This seems to be a known issue and fitbit has
not corrected this. I spent $400 for this watch. When will they fix this
bug?

[Giampi71]

@LizzyFitbit The bug is very well known, see this discussion for example, the workaround you are proposing is not working, bug needs to be fixed at software level.

[LizzyFitbit]

Hi @quehouse and @Giampi71, thanks for getting back. It's nice to hear from you.

@quehouse, our team is aware of some issues experienced with the quick replies function in the Fitbit app, and we're monitoring the situation, and keep our team informed of the impact to you and other customers.

However, to further investigate whether your inquiry is part of this issue, we need to gather details and always try to troubleshoot as it has helped other users. That being said, please provide me with the information requested above to continue working on this.

Keep me posted.

[quehouse]

I have a Galaxy S9 SM-G960W with the latest Android OS and the latest
Android Fitbit app. I have been reading complaints about this flaw since I
bought it. Wish I had read that before purchasing.

[LizzyFitbit]

Hi @quehouse, it's great to see you here.

Thanks for providing the requested information. I confirmed that your phone is a supported device, and as mentioned to you, I'll pass these details to our team so they can further investigate this situation. I appreciate your feedback about your experience with the Ionic and be sure that your comments will not be taken for granted.

I'll be around if you need anything else.