Ionic sensor clouded / white residue

[Bournieboy]

Hi,

I've recently noticed the sensor on the back of my Ionic going more and more cloudy / covered in a white residue. I've cleaned the Ionic in line with the cleaning instructions and haven't used anything abrasive on it. Has anyone had this, or can anyone from Fitbit comment? 

[Rich_Laue]

I haven't read anything about the ionic yet.. Have read of simaler reports over the years for other travelers .. 

Some have discovered it was simply dried hand lotion .

[Bournieboy]

Thanks Rich, I've tried scrubbing with a toothbrush, but it doesn't shift it. SO if anyone has any suggestions on other things to try that wont affect the warranty please shout. Thanks.

[Sarahh1212]

I also have the same thing happening to the back of mine. Would love to know how to get rid of it.

[DramaQueenDiva]

Has anyone tried the toothpick solution? Works for me every time.

[Xenoide]

I used a mild cleaning agent on a wet microfiber cloth, e.g. a dish detergent. Gently rubbed the sensor area with it, let it react for one minute and then clened it off with sufficient water and wet cloth. Worked like a charm and cleaned the sensor efficiently.

[Rich_Laue]

It might be helpfull to include a photo of this film.. So we have an idea of what we are trying to help with. 

[SunsetRunner]

My case became cloudy around sensor. Wiping with alcohol made it worse. 

[Bournieboy]

[Gregerator]

Has anyone come up with a good solution for this yet? mine looks much like the picture posted. Cleaning with dish soap did not work for me.

[Rich_Laue]

If a toothpick takes it ofg, then it is something that has coated and dried. It might be soap or maybe a lotion.

[Gregerator]

A toothpick did not remove it; it is still there.

Any other ideas?

I wish fitbit had chosen to use glass instead of whatever plastic they put on the back.

[Cjm321190]

I have the same cloudiness. It was suntan lotion or big spray. As I am in Vietnam. Can not remove it. It is effective corroded plastic so I think it cannot be removed. So not it says I have walked 0miles even tough I know I have walked about 5miles. 

[MyLIVY]

I have the same issue, but also have a pretty bad rash. Any tips how to remove this. Tried to soap dish and did not nothing. I feel like the film causes the rash