Ionic sensor is only red not green

[Tylerpat]

I woke up to my ionic’s being red and I am very confused why this is happening I can’t seem to find anything on it which makes it seems it does not happen often but it does not go away after I restart it and charge it.

[N8teGee]

Hi @Tylerpat, welcome to the community.

This is completely normal and something my Ionic, Versa and Charge 3 all do. I assume you notice it after you wake up in the morning? The device uses this red Led during sleep to better track your sleep and stages. If you check again a few minutes after you've got up and moved around it should have gone off? 

[Tylerpat]

That’s what I thought but it has been on all day long with just the red.

[N8teGee]

That's strange. Is it still reading your HR correctly and giving you a value? 

I would maybe try turning it off completely if you haven't already done so. The last resort would be a factory reset, but you want to avoid that if you can. 

[Tylerpat]

Ya it still does I might try just turning it off for the whole night I did trying turning it off and on already 

[Tylerpat]

Ya now it ended up dying for good won’t turn back on apparently the red light means it’s gonna stop working.