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Ionic sent back - need advice

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‎03-16-2021 12:49 - last edited on ‎03-16-2021 17:38 by Fitbit Moderator

‎03-16-2021 12:49 - last edited on ‎03-16-2021 17:38 by Fitbit Moderator

I returned my ionic to you on 28/02/2021 and still haven’t received confirmation or replacement? 
please can you advise? 

 

Moderator edit:  updated subject for clarity

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5 REPLIES 5

‎03-16-2021 17:37

‎03-16-2021 17:37

Hi @SunsetRunner ! Nice to see you on the Community! Thank you for reaching out. I've updated your case with this information. You'll receive an Email very soon. 

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎04-01-2021 22:53

In response to JuanFitbit

‎04-01-2021 22:53

Hello!!! I’ve still not received anything from yourselves, I haven’t had any replies!  
please can you sort this for me ASAP?  I’m lost without my Fitbit and it has been too long now 

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‎04-02-2021 10:59

In response to SunsetRunner

‎04-02-2021 10:59

Hi @SunsetRunner - I'm just another member like yourself. Are you saying you physically sent your Fitbit Ionic to Fitbit to be repaired under warranty over a month ago and they've neither returned the replacement nor replied to you? I'm sorry you've experienced this and as an active customer am also a bit concerned about your experience. Hopefully, @JuanFitbit updates you soon. In the meanwhile, have you enabled Mobilesync on your phone so you can at least track steps and be in challenges?

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‎04-02-2021 22:58

In response to Williger

‎04-02-2021 22:58

Yes... I’ve been using a cheap substitute- but totally miss my ionic!  I’m not able to do any challenges with my friends & feel rather “out of it” 

I really hope @JuanFitbit manages to sort this for me!  Feel stupid that I left it so long!  

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‎04-04-2021 16:58

In response to SunsetRunner

‎04-04-2021 16:58

Hi @Williger . Thank you for your message and tips. 

 

@SunsetRunner Thank you for your messages. I've updated your case! Support will review it and if needed they will be contacting you via email . 

 

As our friend @Williger mentioned, you could use MobileRun or MobileTrack to track your steps for your challenges in the meantime.

More about MobileRun, can be found here: How do I use the Fitbit app to capture GPS data?

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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