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Ionic stopped syncing

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‎04-03-2021 18:59 - last edited on ‎04-04-2021 12:18 by

‎04-03-2021 18:59 - last edited on ‎04-04-2021 12:18 by

Hi,

 

my watch stopped connecting and syncing I have tried restarting logging in and out of the app restarting phone and last resort was a factory reset now it won’t connect at all HELP my watch has just gone 12 months old and I live use is all the time! 

 

 

Moderator edit: subject for clarity 

Best Answer
3 REPLIES 3

‎04-04-2021 12:17

‎04-04-2021 12:17

Welcome to the Fitbit Community, @Lydialane.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Syncing difficulty is usually caused by a missing requirement and I recommend confirming the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎04-04-2021 17:10

In response to LiliyaFitbit

‎04-04-2021 17:10

Hi, 

 

I have done all of this and it is still not working, I have also restored factory settings and this has not helped at all.

 

I am so upset I love my watch and having the tracking everyday. 

Best Answer

‎04-04-2021 18:07

In response to Lydialane

‎04-04-2021 18:07

Thank you for your reply, @Lydialane.

 

I appreciate your efforts and the additional details. I am sorry to hear about the frustration this situation has caused. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes