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Ionic settings screen randomly popping up

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‎09-20-2021 05:53 - last edited on ‎09-20-2021 07:47 by Fitbit Moderator

‎09-20-2021 05:53 - last edited on ‎09-20-2021 07:47 by Fitbit Moderator

My Ionic smartwatch started yesterday to malfunction. 

 

The screen where you select the shortcut when pressing and holding the left button started to constantly pop up as if it got jammed. It pops up in a random frequency, but so many times that it's utterly annoying and useless.

 

I restarted it and even restored to factory settings, but even though this apparently fixed it, this glitch eventually happened again after a few hours.

 

What else could I do?

 

 

Moderator Edit: Clarified subject

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‎09-20-2021 07:51 - last edited on ‎08-18-2024 11:14 by Fitbit Moderator

‎09-20-2021 07:51 - last edited on ‎08-18-2024 11:14 by Fitbit Moderator

Hi there @luismartin74. 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic and for the troubleshooting steps that you tried prior posting. 

If you already tried a restart as suggested here and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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