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Ionic setup fails

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‎12-29-2017 17:34

‎12-29-2017 17:34

Received Ionic for Christmas. Setup with either iPhone or Windows app fails. Stuck at 5%. After over 90 mins w/ chat session, FitBit sent me a replacement. Received replacement. Same issues. I've ready MANY people having same issue w/ Ionic setup.
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‎01-05-2018 09:08

‎01-05-2018 09:08

Welcome to the Community @rjc_ionic_! I'm sorry for the issues you've had with your Ionic. Since, you've mentioned that you contacted our Support team, I checked the case with them and I found that your replacement was properly set up at the end. 

 

I'll be around if you have any other questions. Robot Happy

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