Ionic showed "clock error" - feedback about CS

[bsmith69]

Tried to switch clock faces two days ago. Watch showed "Clock Error". So I went back into app to change it back to original clock face (Arcs). Problem still existed. Reached out to customer support via chat who after several scripted attempts to correct was unable to correct the problem. The customer support person, Edwin, claimed he opened a new ticket and would alert the engineering dept. and I would receive an email from Fitbit with 24 hours. Email never came. Reached out to support again who was unable to help and ultimately offered a 20% discount on a new watch.

I can understand why Fitbit had to sell to Google. Terrible product. I even offered to mail the watch to Fitbit for them to examine. Customer service rep said no thanks. Makes ATT look competent. Will never buy a fitbit/google product again. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@bsmith69 Welcome to the Community. I appreciate the time you took to share your experience with Ionic and our Customer Service. 

Thank you for taking the time to share your feedback regarding the quality of Fitbit products.  

It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Hope you can give Fitbit another opportunity in the future. 

[bsmith69]

Interesting reply in the sense that there is no acknowledgment of the defective watch or an interest in trying to help fix it or even learn what is causing the problem. It's almost like there is normalcy in the watch not working once a year has passed. Rather than focusing on customer service, the corporate mentality seems to be to defend the warranty structure at the expense of the bottom line. Such mentality starts at the top and is probably a contributing factor to Fitbit's demise and eventual sale to Google. 
No point in replying. I've moved on to better devices. 

[bsmith69]

Interesting reply in the sense that there is no acknowledgment of the
defective watch or an interest in trying to help fix it or even learn what
is causing the problem. It's almost like there is normalcy in the watch not
working once a year has passed. Rather than focusing on customer service,
the corporate mentality seems to be to defend the warranty structure at the
expense of the bottom line. Such mentality starts at the top and is
probably a contributing factor to Fitbit's demise and eventual sale to
Google.

No point in replying. I've moved on to better devices.