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Ionic showing Fitbit logo only

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‎06-27-2020 00:38 - last edited on ‎06-27-2020 12:16 by Fitbit Moderator

‎06-27-2020 00:38 - last edited on ‎06-27-2020 12:16 by Fitbit Moderator

Hello everyone,

Last night I went to sleep and there was nothing wrong with my fitbit.

This morning i woke up and the ionic is stuck at the logo

I tried restarting, but it did nothing. 

I cant set factory setting, because my screen doesnt work.

Can someone help me?
Big thanks

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎06-27-2020 12:15

‎06-27-2020 12:15

Hello @Kellydwilde, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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