Ionic showing Fitbit logo

[Tommo2473]

I returned my blaze to Argos as it only had half a battery, got myself a lovely ionic that sometimes shows me a spotty diamond logo but that's all it does. Am I doing something wrong or should I go back to Argos for a full refund 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Tommo2473.

Let me help you make sure that your new Ionic works correctly! I will move this thread to the Ionic board as I think it is better suited for it.

My question in this case would be if the Ionic only shows the Fitbit logo or does it show information from time to time too? If the former, could you confirm if you have already ran the set up process for it? If the latter, how often does it show the logo? Which is shown for more time?

Look forward to your reply. Let me know if there is anything else I can help you with.

[Tommo2473]

Many thanks for your help I had to reboot the fitbit and reload the updates then gave it to a 12 year-old grandchild who showed me how to use it. A map showing how to get to each section and features would be useful. Sent from Samsung Mobile on O2

[LanuzaFitbit]

Hello @Tommo2473.

Thanks for letting me know that after a restart and some help from your grandchild you got it to work.

I'm sure that it will continue to work correctly without any issues. Do know that we appreciate all feedback and are always looking for ways to improve the overall Fitbit experience! 

Feel free to reach out with any further questions.