help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic showing a black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2020 19:09 - last edited on ‎12-16-2020 09:40 by Fitbit Moderator

‎12-11-2020 19:09 - last edited on ‎12-16-2020 09:40 by Fitbit Moderator

Hi This morning I plugged mine in while i was getting ready for my busy day (@20%). everthing was fine, juat wanted a bit more juice for the day. Grab my watch (now 40%), slapped it on my wrist and off I went. Looked at it quickly at noticed the screen was black ( it happens at times) held the buttons down and turned it on, the fitbit logo came on and in multiple langue's to connect fitbit to update. got to work started the process @4am never worked, drained the battery to nothing by 4:30am. Got home charged it to about 50% started the update process, connected to bluetooth, nope, connected to wifi, nope, restarted the phone nope. While doing all of this both my phone and fitbit were being charged. I watched ()then checked up on the fitbit screen fill up as it was doing its update,  

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎12-11-2020 19:22

‎12-11-2020 19:22

Hit Sent by mistake

the down load took like 3 hours, thought it was finally done, but it wasn't. the screen was black, I woke it up by hitting the left button, a very quick green check appeared ( I got excited) then it went right to the Fitbit logo with the different langue's. The App said there is a new update for your Fitbit. I did it all over again, and again, and again. some with the Fitbit on the charger some not. Its now almost 10:30pm I have no Fitbit. Not a happy girl at the moment anyone else having these problems?

I have an Ionic FitBit

Best Answer
0 Votes

‎12-16-2020 09:44

In response to dglc1

‎12-16-2020 09:44

@dglc1 Hi there. Thanks for trying to troubleshoot this issue before reaching out. 

 

I see where your disappointment is coming from.  Before creating a case on your behalf with our Support team, I'd like you to confirm if your Ionic is still showing the black screen. If it's please try restarting it and let me know the outcome. 

 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎12-16-2020 17:17

In response to SilviaFitbit

‎12-16-2020 17:17

Hi,
I was able to get it going again. I had to do a hard/factory reset 3 times befor it started to work again.
Thanks for reaching out!


Sent from my Galaxy
Best Answer

‎12-17-2020 10:19

In response to dglc1

‎12-17-2020 10:19

@dglc1 Thank you for getting back. I'm glad to hear that your Ionic is working again. 

 

Feel free to post back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes