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Ionic showing a blank screen

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‎06-05-2020 20:37 - last edited on ‎06-06-2020 13:07 by Fitbit Moderator

‎06-05-2020 20:37 - last edited on ‎06-06-2020 13:07 by Fitbit Moderator

Found the watch blank screen and charged the watch. But cannot start the watch at all. It is still blank screen. Now can we re start after trying all the buttons. Is there any other ways? Or it is really dead? 

 

Moderator Edit: Clarified subject

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‎06-06-2020 13:20

‎06-06-2020 13:20

@alisonwong A warm welcome to the Community.  Thanks for getting in touch about this. 

 

Since, your Ionic's screen isn't turning on, please confirm you restarted it by following the tips on this article. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎06-06-2020 19:55

In response to SilviaFitbit

‎06-06-2020 19:55

I have tried that yesterday and today on the back and button buttons. It just have no response at all. Is there any other ways to re start or switch on the iconic?  

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