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Ionic showing data not cleared sync and try again

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‎08-25-2020 08:32 - last edited on ‎08-26-2020 13:25 by Fitbit Moderator

‎08-25-2020 08:32 - last edited on ‎08-26-2020 13:25 by Fitbit Moderator

i made factory reset to my fitbit and it showed me later data not cleared sync and try again i found some videos where they set up again their device but when i did that my screen still showed data not cleared sync and try again but i deleted fitbit app and removed my device from bluethoot PS:i did that from computer should i use phone instead to set my fitbit up or theres no differences?

 

Moderator Edit: Clarified subject

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‎08-26-2020 13:28

‎08-26-2020 13:28

@SunsetRunner A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the troubleshooting tried and the research done prior to posting.

 

Since you've tried the recommended instructions but you're still seeing this message on your Ionic screen, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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