Ionic will not turn on

[justinsr2003]

Out of the blue my ionic was not syncing with my phone.   I tried numerous times and resulted in no change.  I turned off my ionic to try to reset the watch.  Now my watch will not turn on.  I have had the watch for almost a year.  It was last at 50ish % power.  I brought it home hoping to charge the watch.   I still have the same result.  I am not able to turn my watch on. 

[SilviaFitbit]

@justinsr2003 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to assist. 

I'll be around if you have any additional questions. 

[Jhawkins]

This happened to my watch yesterday! Was at 49% and now won’t turn on at all, even after trying some of the troubleshooting... 

[justinsr2003]

I ended up contacting customer service.  Explain everything to them in detail and they will assist.  

Sent from Yahoo Mail for iPhone

[Jhawkins]

Where did you contact?
I can’t find an email to contact, only a phone number. Was this what you used?

Thanks!
Jess

[justinsr2003]

I used their Live Chat.   It took a few minutes to talk with someone, but it was worth it.  FitBit did a very good job helping me out.  


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[Jhawkins]

Thanks! Says they’re unavailable right now but I’ll keep checking!! 🙂
Do you happen to know what warranty is with fit bit? It says on the panflet inside the box it’s “Limited Warranty”.. wondering if it is buggered I could go back to where I bought it and get a new one!?
Was 2 years this December

Thanks!
Jess

[justinsr2003]

Jess, I am unsure.  Best to ask Fitbit for help.  Hopefully you get it working soon. I feel naked without my Fitbit.  


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[Jhawkins]

Yes same! I am currently on a workweek challenge ending tomorrow lol so need it back ASAP!
So they were able to hey you get your Fitbit working again through the messenger?

Thanks!
Jess

[justinsr2003]

Unfortunately not.  Mine is having a warranty issue and I had to send it back.  Thankfully my wife placed it in the mail today.   

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