Ionic showing only light sleep

[SunsetRunner]

This is a new issue.  My 2 Ionics are no longer showing accurate sleep information.  The information each morning is showing only Light Sleep for the whole night and showing Deep, Rem as blank and Waking times as minimal. 

I've done the following to try to fix:

• Factory reset on both Ionics
• Uninstalled and re-installed the Android app
• Updated both Ionics
• Confirmed the wristband was not loose

Why is this suddenly happening and how do I fix this?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @SunsetRunner. I appreciate the details mentioned and the screenshot attached. 

Thanks for the troubleshooting tried. It's pretty weird that your Ionic is showing only light information. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[SunsetRunner]

It's not one Ionic that is showing this as I clearly stated.  It is BOTH my Ionics that are showing this.  This issue is not specific to my device but rather your software.  

And..yes you are correct, I did contact your tech support about this and yes you are correct they stated they would investigate and get back with me.

[SilviaFitbit]

Thanks for clarifying that you're experiencing this with both of your Ionics @SunsetRunner. 

Your patience and understanding while our team gets back to you is appreciated.