Ionic showing "data not cleared sync and try again"

[SunsetRunner]

Got a notification on low battery at 10pm. Charged it and it still says 0%. Tried the factory reset and now it is bricked. Wont start at all if not connected to the charger. Only displays "data not cleared sync and try again" my ionic is about 9 months old..

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @SunsetRunner welcome to the Community Forums! It's a pleasure to assist you with your Ionic device.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the "Data not cleared sync and try again" error message you're currently receiving in your Ionic display is because the factory reset wasn't completed. That said, please try the following troubleshooting steps and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.

Please keep me posted, I'll be around.

[SunsetRunner]

As i wrote, i did try the factory reset and no luck. After hours reading here at the community i see some ppl having issues after swimmig. I was out swimming in a fresh water lake this sunday, did'nt think much of it since it was many hours before 10pm when i got the low battery notification. I looked close at the sensors and i could see some condensation. Kept trying facory reset and charging it over night. Now the red circle with a cross in it, saying data not cleared is no longer showing.

Went to the store where i bought it and they said that they might not be able to give me a new one prior sending it to fitbit and wait. He looked at the computer and i was able to get a new one at the spot, took me no longer than 10 minutes, and a 1 hour drive 🙂

[RicardoFitbit]

Thanks for your reply and update @SunsetRunner, sorry for the delay in responding your post.

I appreciate all the information that was shared with me and for trying some troubleshooting prior to posting. I'm happy to know that the store where you purchased your Ionic device was able to assist you with an exchange process. Please do not hesitate to contact me back if you need anything else or if you have any additional questions, I'll be around.

Thanks for being part of the Fitbit family!