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Ionic showing white lines

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‎07-11-2020 07:52 - last edited on ‎07-12-2020 20:29 by Fitbit Moderator

‎07-11-2020 07:52 - last edited on ‎07-12-2020 20:29 by Fitbit Moderator

My fitbit ionic has white vertical lines when I switch on the phone . I've tried to unpair it and pair it again. Deleted from my app and when I go to pair it again it looks for 4 digits from the screen but all I have are white pulsing vertical lines.please help.

 

Moderator Edit: Clarified subject

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‎07-12-2020 20:29

‎07-12-2020 20:29

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over here. To resolve this issue, I recommend you to try our restart process and then follow the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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‎07-19-2020 10:21

In response to RicardoFitbit

‎07-19-2020 10:21

I did a factory reset several times with no success. Then out of the blue
it reset. Perfect. A day later the lines came back. For the next week
everything except the time worked. Steps. Sleep. Run. Weight. All sync.
Then it stopped working again. I find this very unusual. Can someone
explain why fit bit will give 25% off a new unit because I'm out of
warranty. I was not asked to do a factory reset when I spoke to an agent
and why is the 25% limited to 30days. I bought scales,new strap etc. Have
been very loyal and highly recommended to people.I've had 2 fitbit ionics
in the past 3yrs. Both let me down. Not good?
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