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Ionic shows Fitbit logo on screen

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‎05-25-2021 11:36 - last edited on ‎05-26-2021 11:23 by

‎05-25-2021 11:36 - last edited on ‎05-26-2021 11:23 by

For the past few weeks my ionic has periodically entered a stage where the Fitbit logo stays on the face. No matter what I do nothing changes this. I’ve tried to shut it down and I’ve tried the already suggested factory rest but nothing is working and with my watch now being in this state for a good few hours I now need help please.

 

 

Moderator edit: subject for clarity 

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‎05-26-2021 11:22

‎05-26-2021 11:22

It’s good to see you in the community, @rbrandy.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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