help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic shows Fitbit logo when plugged in

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2021 04:03 - last edited on ‎01-26-2021 17:49 by Fitbit Moderator

‎01-26-2021 04:03 - last edited on ‎01-26-2021 17:49 by Fitbit Moderator

My Ionic has been going straight to the logo whenever it is plugged in.  It still charges and syncs, bu tI am unable to calibrate.  Once unplugged it stays on the logo for around 30 seconds then it starts up again.  I have tried a full reset, factory reset, and every other kid of reset I have been able to find information about online.  It goes to the logo whether it is plugged in at the wall or my laptop.  Anybod ]y else had this issue and been able to fix it?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-26-2021 17:49 - last edited on ‎08-18-2025 09:57 by Fitbit Moderator

‎01-26-2021 17:49 - last edited on ‎08-18-2025 09:57 by Fitbit Moderator

Hi @JonnyA1986, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were specified in your post. Because the issue wasn't solved, the best way to get help for this problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance with them.

I'll be around if you need anything else.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-26-2021 17:49 - last edited on ‎08-18-2025 09:57 by Fitbit Moderator

‎01-26-2021 17:49 - last edited on ‎08-18-2025 09:57 by Fitbit Moderator

Hi @JonnyA1986, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. I'm sorry to know that you're still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were specified in your post. Because the issue wasn't solved, the best way to get help for this problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance with them.

I'll be around if you need anything else.

Best Answer
0 Votes