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Ionic shows elevated heart rate

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‎01-31-2019 20:35

‎01-31-2019 20:35

Despite spending 45 minutes with phone help, issues remain with my Ionic. Records heart rate at least 20-30 beats higher than  what my blood pressure cuff shows. I had the nurse check my heart rate twice at a recent visit with the same elevated results on the Ionic. My previous bpm (in Charge2) was 58 but ionic shows rates 95-100 continually when I’m sitting quietly. I did a factory reset as requested by phone help, deleted app on my iPhone & did software update but still heart rate elevated😜 Very frustrating!

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‎02-01-2019 17:03

‎02-01-2019 17:03

It's great to see you on the Community @chzhead! I appreciate that you've mentioned that you have contacted our Support team and that you've troubleshoot this with them. 

 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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