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Ionic shows incorrect time

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‎03-13-2021 18:10 - last edited on ‎03-14-2021 13:28 by

‎03-13-2021 18:10 - last edited on ‎03-14-2021 13:28 by

The Ionic maintains the correct time but is three time zones off. I live  in Washington (Zone -8) but my Ionic syncs to New York (Zone-5). I tried to reset by changing my zone to -11 but it stayed 3 hours off. What can I do?

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎03-14-2021 13:27

‎03-14-2021 13:27

Hi @Intruder145, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

 

1. Confirm if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

2. Confirm if your watch is updated to the latest version: How do I update my Fitbit device?

3. Make sure your watch is syncing. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? 

4. Follow the additional troubleshooting tips at How do I change the time on my Fitbit device?

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-24-2021 19:38

In response to LiliyaFitbit

‎03-24-2021 19:38

Hello again. 

1.  I tried all of the above steps. Did not work (DNW).  I also tried to manually reset the time DNW.

2.  I deleted the Ionic from the app then tried "Set up". Ionic was "found" but DNW ("An issue occurred").

3.  Ionic was listed on the Phone's Bluetooth list. I deleted it from the phone then tried "Set Up". DNW.  Ionic was "found" but DNW ("An issue occurred"). Ionic no longer listed on the phone's Bluetooth list.

4.  I pressed all three buttons on the phone then tried "setup" again. Ionic not found. 

I seem to be making things worse. 

How do I get back to the Ionic recognized and setup. Then I can get back to the problem of getting the correct time.

 

 

 

 

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‎03-24-2021 19:53

In response to Intruder145

‎03-24-2021 19:53

Thank you for your reply, @Intruder145.

 

I appreciate your efforts and the additional details. Since you continue experiencing difficulties, the best way to get help is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
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‎04-23-2021 08:18

In response to Intruder145

‎04-23-2021 08:18

This worked for me...

https://help.fitbit.com/articles/en_US/Help_article/1176.htm

Best Answer