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Ionic shuts down during exercise and issue with GPS connection

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‎06-16-2021 23:48 - last edited on ‎06-17-2021 14:06 by

‎06-16-2021 23:48 - last edited on ‎06-17-2021 14:06 by

Hi, I love my Ionic but having problems lately. Very slow for GPS to connect, I usually start my run not connected. Also, Ionic shuts down as if out of power during my run, but reset shows still 30-40% power. Im training for half marathon and distance, pace, heart rate critical. Any help for me? Cheers 👍

 

 

 

Moderator edit: subject for clarity 

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‎06-17-2021 14:05

‎06-17-2021 14:05

Welcome to the Fitbit Community, @George7960.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend trying the following:

 

  1. Restart your watch: How do I restart my Fitbit device?

  2. Check if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

  3. Restart your phone.
  4. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  5. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.

For more information about tracking your activity with GPS, see How do I use GPS on my Fitbit device? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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