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Ionic sleep questions

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‎04-12-2019 09:55 - last edited on ‎04-13-2019 15:13 by Fitbit Moderator

‎04-12-2019 09:55 - last edited on ‎04-13-2019 15:13 by Fitbit Moderator

(1) Could someone tell me that when I wake up in the morning the time that I went to sleep is never accurate, sometimes its between 60 - 90 minutes out. 

(2) Why is their a gap sometimes when no activity is recorded even though it has been attached to my wrist all night ?

 

Moderator edit: Updated subject for clarity 

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‎04-13-2019 15:12

‎04-13-2019 15:12

It's great to see you around @damianchandler. I'll be happy to reply to your questions. 

 

Regarding your Ionic not tracking your whole night's sleep, please try the following: 

- Restart your Ionic 

- Confirm that your watch isn't snug on your wrist 

- Try sleeping with your Ionic on your non-dominant hand 

 

In regards to your second question, I would like to gather more information, please reply to the following questions:  

- Where are you seeing a gap in your sleep or in your activity data?

- Are you seeing maybe two chunks of sleep data?

- Are you seeing that's missing any activities during the day? 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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